21 Oct Homecare Services in and Around Barcelona
Nannies & Nurses is a staffing agency for premium homecare in and around Barcelona. They match international families with nannies, home-nurses and household staff. We talked to co-founder Lyn Lozano Galicia, originally from the Philippines, and came to Spain 11 years ago.
Lyn, you are a former Sunday school teacher, a massage therapist, and a licensed childcare professional. How have these experiences helped you create nannies & nurses?
My past experience has helped me in three aspects of nannies & nurses. Being a massage therapist I have first hand experience of one of the special home services we offer. Being a childcare professional gives me the technical know-how on all aspects of being a good nanny and being a former Sunday school teacher gives me the motivation of running this business as something more than being just a business but as a service that should be given with great care.
What qualities are you looking for in caregivers?
I want our caregivers to have the same level of commitment when rendering their services. That is why our face-to-face interviews are particularly important. This attitude is of utmost importance to us and we can only evaluate this when talking to candidates in person. Moreover, personally knowing the staff that we provide is essential. This assures us that our caregivers render their services wholeheartedly. In the case of nannies, we look for nannies that are the ideal match for their clients.
What characteristics are you looking for in a nanny?
Firstly, we are looking for nannies who have a professional approach to their career. Secondly, we are looking for nannies who are well-educated. Thirdly, we want our nannies to have a “motherly” quality to them. We also want our nannies to be knowledgeable, prepared, prompt and punctual.
Do all your staff have professional training?
We require certification for our nannies and all our caregivers as well as our office staff.
What is the process of matching nannies and families?
We carefully analyse with our proven methodology each caregiver inquiry and preselect in accordance with these concrete requirements the most appropriate staff out of our pool of candidates. Additionally, there are some basic screening criteria that apply for all nannies we provide. All of our nannies must hold a certificate in first aid training, a professional certificate in nanny training and if applicable language training. For all experienced nannies we request their detailed employment history and recommendations from previous employers.
When it comes to the final match, we carefully assure that our candidate is capable for the job, will feel at home with the new family and agrees to the scope of the work. Given all these parameters we match these with the requirements of the families looking for caregivers. We make a shortlist of 3 candidates who best satisfy their requirements and the families make the final choice.
How can families prepare for the arrival of their nanny or housekeeper?
Extremely important is having contact information to hand. Important telephone numbers should be easily accessible such as police, fire, pediatrician and school, information about the local neighbourhood and any visitors who are expected to visit. Necessary access should be given to nannies such as passes for schools or nurseries which needs to be organised in advance. Also important is a checklist with all household appliances and how they work, routines for pets if there are any and safety considerations such as medication, allergies and bathing habits for children. Playtime should be discussed thoroughly with the nanny.
You don’t just offer childcare and nursing help, what other services do you offer?
There are three groups of services we offer:
– Household help and services such as housekeeping, household maintenance, pool maintenance technicians and gardeners.
– In-house beauty services such as hair stylists, beauticians and massage therapists.
– Other service providers such as tutors for primary school students, art therapists, animal therapists, music therapists, chefs and party organisers.
What makes nannies & nurses stand out from other staffing agencies in Barcelona?
At nannies & nurses we believe that care services are not just about delivering services professionally, but also with the utmost care, keeping in mind that our loved-ones are our greatest treasures. Our specific methodology enables us to perfectly match homecare requests with the ideal caregiving candidates. All of our staff have their own direct care experience whether it be with chronically ill parents needing home-nursing, grandparents with dementia, or working parents with a small energetic child at home. We treat every family need or problem that might arise during work as if these issues were with our own. We fully understand that any type of decision regarding homecare affects not only the person or children to be cared for but the whole family.
We offer a fair business model equally caring for employers and the personnel we provide. We only charge a one-time agency recruitment fee plus a monthly membership to provide ongoing service quality control as well as continuous education for our staff. Many of our clients appreciate that we provide a one-stop-solution for anything related to excellent homecare, making their life more pleasant and enjoyable. Worth mentioning is our nannies and care providers are predominantly Filipino. Filipinos are well renowned for their care and professionalism when it comes to care giving services.
What do you love about your job?
Being in the care giving business personally is a fulfilling challenge. Rendering services this way can be repaid by seeing the happy and appreciative faces of my clients which goes beyond the monetary compensation that comes with it. Running nannies & nurses gives me the opportunity to multiply this experience not just for myself but for our clients and service providers. Going back to my being a Sunday School teacher – serving our fellow men gives satisfaction and fulfilment.